Frequently Asked Questions
How much do tracks cost?
Each product is priced accordingly and there are quantity discounts available.
How long will my order take to arrive?
Downloads are instant. Physical orders usually only take 1-3 working days to arrive to UK addresses. International orders really depend on the destination, but orders going to Europe generally take less than 1 week.
I have accidentally ordered the wrong track, can I edit the disc once the order has been placed?
Once an order is placed, it cannot be edited. Please make sure your order is correct before completing the purchase.
I don’t like the disc, can I return it for a refund?
We accept returns on physical discs in the case of damaged or faulty products. Please contact our support team for further assistance.
I can't find the track I want?
If the track you’re looking for isn’t available, please contact our customer support team, and we will do our best to help you find it or suggest alternatives.
What is the maximum/minimum amount of tracks I can order?
There is no strict limit, but you can select the number of tracks you wish to purchase from the product page. Discounts may be available for larger quantities.
Can I order more than one disc at a time to save on postage costs?
Yes, multiple discs can be ordered at once, and you can save on postage costs by bundling your order.
I can't get my downloaded files to work/burn to disc, can you send me the tracks I downloaded on CDG/DVD?
We cannot provide physical copies of downloaded files, but we can assist you in troubleshooting the issue. Please contact customer support for help with your downloaded files.
Why is there no download option for some songs?
Some songs may not be available for download due to licensing restrictions or other limitations. Please contact us if you need further clarification on specific tracks.
Will your discs show on screen lyrics?
Yes, our CDG discs will show on-screen lyrics when used with a compatible karaoke player.
I just want a normal audio CD to play on a normal CD player, is this possible?
Our CDG discs will play in a normal CD player like a standard audio CD, but to see on-screen lyrics, you will need a compatible CDG Karaoke player.
Can I select to have a song in a different key?
Sorry, we can only supply tracks in the original key.
My MP3+G files do not work on my karaoke player, even though it says it plays MP3+G
We sell tracks in MP3+G zipped format. This is a zip file that contains two separate files: an MP3 audio file and a CDG file with the on-screen lyrics. Many karaoke players require the files to be unzipped before they will recognize them.
To do this, simply right-click on the zip file and select “Extract Here” or “Extract All” to extract the MP3 and CDG files. After extraction, copy these two files onto your SD card or USB stick and insert it into your karaoke player.
IMPORTANT: Be careful not to rename the extracted files, as the MP3 and CDG files must have the same name for them to work together.